Refund Policy

This Refund Policy explains when you may be eligible for a refund for file processing services purchased on nati.systems.

1. General principle

You see a free preview before payment. Because the service delivers a digital result immediately after payment, refunds are limited to specific cases.

2. When a refund may be granted

• A technical failure on our side prevents delivery of the processed file
• You were charged more than once for the same job
• The delivered result is clearly unusable due to our processing and we cannot reasonably correct it

3. When a refund is usually not available

• You uploaded the wrong file or wrong file version
• The result was delivered as described, but does not match a later change in your requirements
• You no longer need the file after delivery
• The result does not fit your internal workflow, even though the file was processed successfully

4. How to request a review

Email [email protected] and include:

• Your file name
• Approximate upload or payment time
• Job ID (if available)
• A short description of the issue
• Screenshots or error messages, if relevant

5. Response time

We usually review refund-related requests within 1–3 business days.

6. Chargebacks

If there is a payment issue, please contact us first so we can review the case before a chargeback is opened.

7. Changes

We may update this Refund Policy from time to time. The latest version will always be available at https://nati.systems/refund.

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